RETURNS: Unopened merchandise returned within 30 days of purchase will be eligible for a refund (less original shipping amount). Returned merchandise received after 30 days from the date of purchase will not be honored. The customer is responsible for all return packaging and shipping costs. Items must be received in excellent condition for refund. Items that have been opened or used will not be accepted. Certain product exclusions apply. To begin a return request please contact our customer service department at https://teachmestore.com/contact-us. Please provide your customer name, order number, and reason for the return when submitting a claim. Please allow 1-3 business days for a reply.
DAMAGED / MISSING ITEMS: Items discovered to be missing or damaged during shipping are eligible for product replacement or payment refund. Claims must be made within three business days of delivery. Original shipping fees are non refundable. To report a damaged or missing item please contact our customer service department at https://teachmestore.com/contact-us. Please provide your customer name, order number, description of the damage/shortage, along with any accompanying photo(s) of the product(s) when submitting a claim. Please allow 1-3 business days for a reply.
DEFECTIVE ITEMS: Items that are found to be defective can be reported to the store within 30 days from date of purchase. A product replacement or payment refund will be issued in the event of a defective item. Original shipping fees are non refundable. To report a defective item please contact our customer service department at https://teachmestore.com/contact-us. Please provide your customer name, order number, description of the product defect, along with any accompanying photo(s) of the product(s) when submitting a claim. Please allow 1-3 business days for a reply.
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